Concept customer stories
See the workflow. Understand the possibilities.
Four fictional teams. Four different questions. One connected path from customer context to product judgment.
Portfolio scenarios by Triyan Arif Wibowo. These are fictional organizations and illustrative workflows, not customer endorsements or measured results.
4 concept stories
AAtlas CloudConcept story
Product teams · B2B software
Make the next step in onboarding unmistakable.
A product team follows scattered setup questions back to one missing owner.
Explore the scenarioSource contextConcept example
Synthetic excerpt · AT-014: “The checklist was clear. I just didn’t know whether I should complete it or wait for our account contact.”
Original source
Reviewed theme
Next question
Interviews + support tickets. An illustrative evidence trail, not a record from a real customer.
HHarbor HRConcept story
Customer success · People operations
Carry customer context through the renewal conversation.
Customer success keeps a recurring setup concern connected to its history.
Explore the scenarioBBeaconOpsConcept story
Product teams · Operations software
Read an escalation in the context of the whole workflow.
Product operations separates a loud incident from a broader permission problem.
Explore the scenarioLLumenPayConcept story
UX research · Financial workflow concept
Keep research nuance in the final product brief.
Researchers preserve contrasting interpretations of a payment-status screen.
Explore the scenarioYour team’s questions deserve clear context.
Explore the fictional Northstar workflow, from source to insight.